Frequently Asked Questions
Provide helpful answers about our custom apparel, balloon décor, event design services, mobile hat bar experiences, and bulk orders.
Custom Apparel
What apparel can I customize?
Tees, sweatshirts, and custom apparel for personal, business, or event use.
How do I order?
Orders are placed directly through our website with full payment at checkout. Once your order is received, a digital mockup will be provided for approval before production begins.
Will I see a mockup?
Yes, a digital mockup is provided after your order is received and must be approved before production begins.
What is the turnaround time?
Typically 7–14 business days. Rush orders may be available for an additional fee.
Can I request last-minute orders?
Rush orders may be accommodated based on availability and may include a rush fee.
Balloon Décor & Installations
What events do you decorate?
Birthdays, showers, corporate events, holidays, and more.
How do I book balloon décor services?
A 40% deposit secures your date and consultation. To get started, please book using the link on our Balloon Décor page.
Do you offer rush bookings?
Yes, events within 7 days may be accommodated based on availability and may include a rush fee.
Can I request custom designs?
Yes, all balloon décor is fully customized to your theme and vision.
Is setup and teardown included?
Yes, full installation and removal are included.
Event Design & Setup
What services do you offer?
Full event styling including backdrops, tables, and décor.
How do I reserve?
Submit your event details and a 40% deposit to secure your date.
Can you match my theme?
Yes, all designs are fully customized to your theme and color palette.
Do you offer full event coordination?
No, we focus on design and setup services only.
Mobile Hat Bar
What is the Mobile Hat Bar?
A hands-on experience where guests create custom hats.
What events is it for?
Parties, corporate events, pop-ups, and more.
How do I book the Mobile Hat Bar?
A 40% deposit is required to secure your date, with the remaining balance due 5–7 days prior to your event. To get started, please book directly through the link on our Mobile Hat Bar page.
How many guests can participate?
Participation is based on your selected package. Additional hats may be added based on availability.
How long does the service last?
Service time ranges from 1.5 to 3 hours depending on your package.
Can the hats match my event theme?
Yes, including custom branding and coordinated designs.
Do guests keep their hats?
Yes, each guest keeps their custom hat.
Do you offer rush bookings?
Rush bookings may be available based on availability and may include a fee.
General Questions
What’s the difference between regular and bulk orders?
Orders under 12 shirts are placed directly through our website with full payment at checkout. Orders of 12 or more require a bulk quote, deposit, and approval before production.
Do you offer consultations?
Yes, brief pre-booking consultations are available. Full consultations require a deposit or fee applied toward your order.
How do payments work?
A 40% deposit is required to secure services. The remaining balance is due prior to the event or production.
Do you accept last-minute requests?
Rush requests may be accommodated based on availability and may include a fee.
Can I bundle services?
Yes, bundle pricing is available for multiple services.
Bulk Orders
What is a bulk order?
Orders of 12 or more items with the same design.
Do bulk orders receive discounts?
Yes, pricing decreases as quantity increases.
Do I need a design, and is there a design fee?
Yes, all orders require an approved mockup before production. You may provide your own design or have one created by Asihr Designs. A design fee may apply and may be credited toward your order.
What is the turnaround time?
Typically 7–14 business days after design approval.
Is a deposit required?
Yes, a deposit is required to begin production, and full payment must be completed before delivery.
Can I mix sizes?
Yes, as long as the total matches your order quantity.
Can I mix colors or styles?
In some cases, depending on availability.
Can I use promo codes?
No, bulk orders are already discounted and do not qualify for additional promotions.
Are refunds or changes allowed?
All sales are final once production begins.
Do you offer pickup or shipping?
Yes, both options are available.
How do I place a bulk order?
Submit the bulk order form, approve your mockup, and complete your invoice to begin production.